Question 1

How can I make a reservation?

Accepted Answer

Booking is very simple. Just enter your dates in our search engine, select the property you like the most, choose the number of guests, and complete the online payment through our secure platform.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards processed 100% securely through Stripe, and we also offer express payment with PayPal. For bookings 15+ days ahead of check-in, you can choose to pay in two parts: a deposit now and the balance charged automatically 15 days before check-in.

Question 3

Are there any hidden fees?

Accepted Answer

No. We believe in total transparency. Before finalizing your booking, you will see a complete breakdown including the nightly rate, the cleaning fee, and the corresponding local taxes for each city.

Question 4

What is the security deposit (Damage Waiver) and how does it work?

Accepted Answer

We require a temporary hold on your credit card for the security deposit a few days before your arrival. This hold is not a fixed charge and is automatically released 3 to 5 business days after your departure, once we verify that the property is in perfect condition and the house rules were respected.

Question 5

What is your cancellation policy?

Accepted Answer

Our cancellation policy depends on how you pay. If you pay in full, you get a full refund more than 14 days before check-in, 50% between 7 and 14 days, and no refund within 7 days. If you pay in two parts, you get a full refund of what you've paid if you cancel more than 14 days before check-in, and no refund within 14 days — if we can't charge your balance 15 days before check-in, your booking is cancelled after a 24-hour grace period and your deposit is forfeited. Stays booked 14 days or less before check-in are paid in full and non-refundable.

Question 6

Is there a service fee?

Accepted Answer

Yes. A 3% service fee is added to every booking, regardless of how you pay, and it's always shown in the price breakdown before you confirm — there are no surprise charges at checkout. It's calculated on your reservation total, and it is not refunded if you cancel.

Question 7

Can I modify my reservation dates?

Accepted Answer

Yes, as long as we have availability and you request it with enough notice (subject to cancellation policies). Contact us to review your case.

Question 8

What time is check-in and check-out?

Accepted Answer

Check-in time is from 4:00 PM, and the check-out deadline is at 10:00 AM.

Question 9

How do I access the property when I arrive?

Accepted Answer

We use a self check-in system. You will receive a unique code for the smart lock and detailed instructions via email 24 hours before your arrival.

Question 10

Can I request an Early Check-in or Late Check-out?

Accepted Answer

We understand that flights and plans vary. We can authorize early arrivals or late departures depending on availability and our cleaning team's schedules. This may incur an additional charge. Please request it at least 48 hours in advance.

Question 11

Do I have to clean the house before I leave?

Accepted Answer

You pay a cleaning fee so our professional team can leave everything spotless. We only ask for basic things: throw the trash in the outside bins, wash the dishes (or run the dishwasher), and turn off the lights and A/C.

Question 12

Are pets allowed?

Accepted Answer

Yes, we love animals! Your pets are welcome in our pet-friendly properties. Just make sure to indicate it in your reservation to apply the corresponding Pet Fee. We ask you to pick up their waste and keep them off the furniture.

Question 13

Is smoking or vaping allowed in the properties?

Accepted Answer

No. All our homes are 100% smoke-free indoors. Smoking, using vapes, or recreational drugs inside the house will result in the loss of your security deposit to cover a deep cleaning.

Question 14

Can I host a party or event?

Accepted Answer

Parties, events, and large gatherings that exceed the maximum capacity of the property are strictly prohibited.

Question 15

Are there quiet hours?

Accepted Answer

Yes. To maintain a good relationship with the neighbors, we ask you to respect the strict quiet hours between 10:00 PM and 8:00 AM.

Question 16

What is the minimum age to book?

Accepted Answer

The primary guest making the reservation must be at least 21 years old (or 25, depending on certain property/city regulations) and must be present throughout the stay.

Question 17

Where are your properties located?

Accepted Answer

We currently have excellent vacation rental options in Florida (Tampa, Cocoa Beach, Destin) and Texas (Galveston).

Question 18

Does the property have towels, sheets, and blankets?

Accepted Answer

Of course. We provide clean bedding, bath towels, and pool/beach towels (if applicable) sufficient for the number of registered guests.

Question 19

Are the kitchens equipped?

Accepted Answer

Yes, all our kitchens are fully equipped with large appliances (refrigerator, stove, microwave), coffee maker, pots, pans, plates, glasses, and basic cutlery.

Question 20

Do you offer high-speed internet?

Accepted Answer

Yes. All our properties have fast and free Wi-Fi, ideal for working from home or streaming on your devices.

Question 21

Is there parking space?

Accepted Answer

Most of our properties have free on-site parking (either a private garage or designated spaces). Exact details on how many vehicles are allowed are in each home's description.

Question 22

Are there cribs or high chairs for babies?

Accepted Answer

Some properties have family-friendly amenities. Check the specific home's amenity list or contact us before your arrival.

Question 23

What should I do if I have an issue during my stay?

Accepted Answer

We are here to help! If something isn't working or you have a question, contact our team.

Question 24

What are your business hours?

Accepted Answer

Our regular support team is available Monday to Sunday, from 8:00 AM to 9:00 PM (Local Time). For true emergencies outside these hours, our main phone line has on-call support.

Question 25

How can I contact you?

Accepted Answer

You can call or message us on WhatsApp at +1 (469) 310-8818, or email us at contact@dreamvacationrentalhomes.com.

Frequently Asked Questions (FAQs)

1. Booking & Payments

2. Check-in & Check-out

3. House Rules

4. Amenities

5. Support & Guest Services

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